Website and CRM for real estate agencies and brokers

Where real estate hurts most

• Enquiries come from several portals, from email and from messengers, and get mixed together.
• Whoever answers first usually wins the client, but the answer often goes out late.
• It is unclear how many enquiries each broker received and how many they closed.
• A client sends a voice message with requirements and nobody copies it into the record.
• There is no single history of communication for a property.

What we can do for an agency

• A fast multilingual website for the agency or broker (Slovak, Russian, Ukrainian, English): forms write straight into the CRM and Telegram, analytics without a cookie banner, hosting in the EU. Useful if some of your buyers and tenants are foreigners.
• Collecting enquiries from the website, email and messengers in one place and distributing them between brokers by rule.
• Reminders for calls and viewings, automatic reports in Telegram or by email, Telegram bots, monitoring and backups.
• AI that turns an incoming message into a card (who, what they are looking for, budget, district, urgency), drafts a reply in the client's language and creates a task with a deadline; transcription of voice messages and calls, search across your own documents. The decision and the sending stay with a person, and everything is logged.
• A custom CRM: a step-by-step pipeline, enquiries in one window, tasks, a viewing calendar, mobile notifications, roles and permissions (a broker sees their own), an activity log, a report by enquiry source and by manager, a client area.

A model scenario: enquiry, reply within the hour, viewing, deal

This is a model scenario, not a client case. In the evening a person fills in the form on the agency's website and also sends a voice message. The enquiry, together with the transcript of the voice message, lands in one window. AI assembles a card from the text (what they are looking for, the budget, the district, how urgent it is) and prepares a draft reply in the client's language.

By rule (district, property type, rotation) the enquiry goes to a specific broker, who gets a notification on their phone. The broker reads the draft, edits it and sends it themselves. The system creates a "call" task with a deadline and later reminds about the viewing. The whole correspondence and the notes from the viewing stay on one card, so nothing is lost when a colleague takes over or when the deal approaches. An evening report in Telegram shows how many enquiries came in, from which sources and what is still unanswered.

When a ready-made system is enough

There are strong ready-made real estate systems in Slovakia, for example backOFFICE, Realvia or RealitApp, which already solve the export of listings to portals such as nehnutelnosti.sk, reality.sk and topreality.sk. If that is what you need, meaning you manage listings and publish them to the portals in the usual way, take a ready-made system: it will be cheaper and faster. We will say so at the first consultation even if it means no order for us.

It makes sense to come to us when the process does not fit a ready-made box: your own website with your own presentation, collecting and distributing enquiries from several channels, fast replies, transcription of voice messages, your own rules and reports by broker, or a link between the tools you already use.

How the work goes

• The first consultation is 30 minutes and free: we go through your process and tell you honestly whether a ready-made system will do.
• A fixed quote and scope on one page, with no open-ended bill for hours.
• We build the first working part first and tune it on your real enquiries.
• Code and data belong to you, EU hosting, monitoring and backups.
• Further changes are a separate agreement, not a mandatory monthly payment per user.

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